Please have these terms reviewed by a qualified adviser before you rely on them. Items marked [PLACEHOLDER] must be completed to match how the company actually trades. This page is not legal advice.
On this page
- Acceptance of terms
- Description of services
- Quotations and pricing
- Site access and client responsibilities
- Payment terms
- Scheduling and cancellations
- Warranty and workmanship
- Limitation of liability
- Third-party materials and suppliers
- Website use and intellectual property
- Force majeure
- Dispute resolution
- Governing law
- Contact
Acceptance of terms
By asking us for a quotation, accepting a quotation, instructing us to start work, or using this website, you agree to these terms. The written quotation and any written variation we both confirm form part of the agreement for that job. If a quotation conflicts with these terms on price, scope or dates, the quotation prevails for that job.
“We” and “us” mean NUJOOM AL NUKHBAH TECHNICAL SERVICES L.L.C. “You” means the person or company who enquires or instructs the work. If you instruct us on behalf of a landlord, tenant or company, you confirm that you have authority to do so.
Description of services
We provide technical services in Dubai, limited to the trades described on our website unless a quotation says otherwise:
- Plumbing and sanitary installation
- Plaster works
- Air-conditioning, ventilation and air filtration systems installation and maintenance
- Carpentry and wood flooring works
- Electrical fittings and fixtures repair and maintenance
- Floor and wall tiling works
A description on the website is general. The work we will actually do is the work written in the quotation you accept. We may decline work that is outside our trades, unsafe, or not permitted.
Quotations and pricing
Quotations are in UAE dirhams. A quotation is valid for 30 days from its date unless it states a different period. After that, we may revise the price.
Prices exclude VAT unless the quotation says VAT is included. Where VAT applies, it is charged extra. TRN: [PLACEHOLDER].
A quotation is based on what we could see and what you told us. If the site differs from that — for example hidden damage, extra quantities, or a change you request — we will tell you before doing the extra work and will agree any change in writing, including by email or WhatsApp, where practical. We are not obliged to carry out extra work that has not been agreed.
Site access and client responsibilities
You agree to:
- provide safe access to the property at the agreed times, including parking or loading arrangements you control;
- tell us about hazards you know of, such as concealed services, asbestos concerns, or restricted areas;
- secure pets, valuables and fragile items before we arrive;
- make electricity and water available where the job needs them, unless we have agreed to arrange otherwise; and
- obtain any building, community or landlord approval that you, rather than we, must obtain. If a permit is our responsibility, the quotation will say so.
We may pause or leave if the site is unsafe or if we cannot reach the work area. Time lost for reasons under your control may be charged if the quotation says so, or as agreed at the time.
Payment terms
Payment stages are those stated on the quotation and invoice. A deposit of [PLACEHOLDER] may be required before work or material orders start. The balance is due as stated on the invoice. Further payment stages: [PLACEHOLDER].
Invoices are payable by the method we specify. If a payment is late, we may pause further work until the account is brought up to date. Title in materials we supply remains with us until those materials are paid for, to the extent the law allows.
Scheduling and cancellations
Dates we discuss before a quotation is accepted are estimates. Confirmed dates are those written in the quotation or later agreed in writing. We will tell you if we need to move a date, and we will agree a replacement where we can.
If you cancel or postpone, you remain responsible for work already carried out and for materials already purchased or ordered for your job and that cannot reasonably be reused. Please give notice of [PLACEHOLDER] if you need to cancel a confirmed visit. Any separate cancellation charge will be stated in the quotation rather than assumed here.
Warranty and workmanship
We will carry out agreed work with reasonable care and skill. The workmanship warranty period is [PLACEHOLDER], starting from handover of that job unless the quotation states a different period.
The warranty is limited. It covers defects in our workmanship that you report within the warranty period. It does not cover:
- misuse, neglect, or alteration by others after handover;
- damage from leaks, movement, or events outside the work we did;
- defects in materials you supplied, or in products supplied by a manufacturer, except where we installed them incorrectly; or
- normal wear, or finishes that depend on existing uneven surfaces we told you about.
We will inspect a claim before agreeing a remedy. Where we accept a claim, the remedy is to repair or redo the defective part of our work, or another remedy we agree. Please keep the area available for that inspection.
Limitation of liability
Nothing in these terms excludes or limits liability that the laws of the United Arab Emirates do not allow us to exclude or limit, including liability that cannot legally be limited for death or personal injury caused by negligence, or for fraud.
Subject to that, we are not liable for indirect or consequential loss, such as loss of profit, loss of rent, or loss of use, even if we knew it was possible. Our total liability for a job is limited to the amount you paid us for that job, except where the law requires a different result.
You are responsible for contents and fittings in the work area that you did not ask us to remove or protect. We will take reasonable care while we are on site.
Third-party materials and suppliers
Materials we include in a quotation are described there. Manufacturer warranties, where they exist, are offered by the manufacturer and may require you to keep the proof of purchase. We will pass on documents we receive.
If you ask us to install materials you or another supplier provide, we are not responsible for defects in those materials. We are responsible for installing them as agreed. Supplier lead times can move the schedule. We will tell you when a delay is caused by a supplier and agree how to proceed.
We may use subcontractors for part of a job. We remain responsible to you for the work described in our quotation.
Website use and intellectual property
You may use this website to learn about our services and to contact us. You may not copy the site design, text or graphics for another business, attempt to disrupt the site, or send unlawful or misleading content through the form.
Unless a quotation says otherwise, the text, layout and graphics on nujoomalnukhbah.com belong to NUJOOM AL NUKHBAH TECHNICAL SERVICES L.L.C or are used with permission. The star mark in the header is a temporary stand-in until the official logo is added. A quotation or drawing we prepare for your job may be used by you for that job, not as a template for other projects.
The contact form checks details in your browser only until it is connected to a form service. Do not treat a success message as proof that we have received an email. Call or WhatsApp us if you need to be sure the enquiry arrived.
Force majeure
Neither you nor we are liable for delay or failure caused by something beyond reasonable control, including severe weather, fire, government restriction, failure of utilities, or a supplier stoppage we could not reasonably avoid.
The affected party will tell the other as soon as practical. Dates move by the length of the interruption. If the interruption continues for more than [PLACEHOLDER] days, either party may end the unfinished part of the job in writing. You still pay for work done and materials already committed up to that point.
Dispute resolution
If you are unhappy with a job or an invoice, contact us first at the details below and give us a fair chance to inspect and respond. We will try to resolve the matter directly.
If we cannot resolve it that way, either party may refer the dispute to the courts of Dubai. This does not stop either party from seeking urgent relief from a court where the law allows it.
Governing law
These terms, and any job agreed under them, are governed by the laws of the United Arab Emirates. The courts of Dubai have jurisdiction.
If a court finds that one part of these terms cannot be enforced, the rest remains in effect. A delay in using a right is not a waiver of that right.
Contact
NUJOOM AL NUKHBAH TECHNICAL SERVICES L.L.C
Obaid Budoor Bldg, Naif, Dubai, UAE
Phone / WhatsApp: 054 347 6719
Email: info@nujoomalnukhbah.com
Website: nujoomalnukhbah.com
Trade License No: [PLACEHOLDER]
TRN: [PLACEHOLDER]